How to create an account?

In order to create an account, please follow these steps:

1. Click on the “My Account” icon on the top right-hand corner of any page.
2. Click on the “Create an Account” button and enter all the required information.
3. If you want to subscribe to our newsletter, tick the corresponding checkbox.
4. Click on “Create an Account” and your account will be created.
5. Next time, you can easily access your account by clicking the same “My Account” icon and entering your email address and password.
6. If you made a purchase as a guest, you can still create an account by adding a password after your order has been confirmed.

I lost my password, where can I reset it?

If you forgot your password, you will be able to easily reset it. Click on “my account” icon at the top right-hand corner of any page, then click on “forgotten password” link.

You can also reset your password at the check out while placing an order.

Enter the e-mail address you used for your account creation and you will receive a link by e-mail to define a new password.

Can I edit my personal information?

To modify your account details, please follow these steps:

1. Log in to your account by clicking on “my account” icon at the top right-hand corner of any page.
2. Enter your e-mail address and password to log in. Click on “personal details” to modify your personal information and click on “addresses” if you want to update to shipping and billing address.
3. Then click on “save modifications”.

How can I subscribe to your newsletter?

In order to subscribe to our newsletter, you have these options:

1. You can create an account by clicking on “my account” icon link on the top right-hand corner of any page. Enter the mandatory information, tick the checkbox “Sure” when you are asked if you want to receive Colonias Absolutas Puig’s news and click on “create an account”. You will then receive our communications.
2. If you don’t want to create an account, you can simply enter your email address in the dedicated fields at the bottom of any page and you will be automatically subscribed.

If you have made a purchase as a guest, you can subscribe to the Newsletter as well, by using the dedicated fields at the bottom of any page.

How can I unsubscribe from your newsletter?

How can I unsubscribe from your newsletter?

In order to unsubscribe from the newsletter, click on the unsubscription link that you will find at the bottom of all our newsletters.

If you didn’t receive any email yet, you can unsubscribe by updating your personal details in your account.

In your personal account, click on "personal details", then at the bottom of the page, untick the box "I want to receive Colonias Absolutas Puig’s news to know the new collections and more".

Finally, click on "save modifications".

If you have any further questions, please contact our Consumer Service, the team will be happy to help you solve any doubt.

How to pruchase online?

Follow these steps to get your items from our website:
• Choose your desired product from the product list or use our search bar to find it.
• Select the quantity and add it to your cart by clicking the "Add to cart" button.
• Once you’ve selected and added all your items, click "View cart" where you can choose free samples and/or gifts, and add a personalized message to your order.
• Before proceeding to payment, if you have a promotional code, don’t forget to enter it in the "Add a promotional code" section in your cart.
• Now that your cart is ready, click the "Proceed to checkout" button to move to the final steps.
• You can create an account to access our exclusive services or continue as a guest.
• Fill in all the delivery and payment method information for your purchase, and your order will be ready to be prepared and shipped!

How can I pay for my order?

We accept orders placed with American Express, Maestro, MasterCard, Visa, and Apple Pay.
The amount will be charged directly to your credit/debit card once your order has been shipped.
Before being charged, the amount will be held as a pending transaction on your card at the time of order confirmation.

Can I cancel or modify my order?

Orders placed on coloniasabsolutas.puig.com are processed quickly to ensure your items are delivered as soon as possible. Therefore, once an order has been confirmed, we are unable to cancel or modify it.
If you have received your order and wish to return it, please refer to our Return Instructions.

I am having issues placing an order, what should I do?

If your payment has been declined or you’re encountering errors while placing your order, we recommend checking the type of error displayed:
• If the error is related to pop-up permissions, follow the instructions to allow pop-ups based on your device and browser:

• Chrome: support.google.com
• Safari: support.apple.com
• Mozilla Firefox: support.mozilla.org
• MS Edge: support.microsoft.com
  • If the error suggests approving the transaction via your bank’s app or website, please go to your banking device to authorize the transaction using 3DS security verification.
  • If the error is related to your credit/debit card, please contact your bank for support.
  If the error you’re experiencing is not listed above or you’ve already tried our suggestions without success, don’t hesitate to contact our Consumer Service team.

How do I get the invoice of my order?

To obtain the invoice for your orders, please contact our Consumer Service team and provide your first name, last name, and order number.
If your billing address is different from your shipping address, please mention it when contacting us.
Our Consumer Service team will send you the invoice by email as soon as possible.

Why was my order cancelled?

We will always send you an email to inform you if your order has been partially or fully cancelled. Most of the time, this is due to one of the following reasons:

1. Your items were out of stock at the time of shipping: If this is the case, we will process your refund immediately using the same payment method.
2. Something went wrong when verifying your payment and/or shipping details:

• Try checking your account information. If the details are correct, the easiest solution is to contact your bank to see if they can help clarify the payment error.
• If the issue is with your shipping details, verify your address and make sure it matches the country of the website where the order was placed.
  If the issue remains unresolved, please don’t hesitate to contact our Consumer Service team so our Brand Ambassadors can review your specific case.

Which countries does Colonias Absolutas Puig ship to?

Orders placed on our website are shipped to Spain, France, Italy, Germany, and the UK.
There are exceptions within each country — please contact Customer Service for more details.

What are the delivery methods, times, and costs at Colonias Absolutas Puig?

Colonias Absolutas Puig offers free standard shipping
Orders will be delivered by our carrier within the following estimated timeframe:
• Standard Delivery: up to 5 working days.

We will keep you informed by email at every step of the delivery process, and you’ll be able to track your package at any time using the link we provide.

Important: During peak seasons such as Christmas, sales periods, Black Friday, and other special occasions, we experience a significant increase in order volume. This high demand may result in longer processing and delivery times than usual. We will do our best to ship your orders as quickly as possible and appreciate your understanding and patience during these busy periods. For more accurate delivery estimates, we recommend checking the tracking information provided with your order.

Where is my order?

Once your order has been shipped, you will receive a confirmation email with a tracking link where you can follow the progress of your delivery.
Click on the tracking number to access the carrier’s tracking page, where you’ll find the latest shipping status.
In any case, we will keep you informed at every step of the delivery and notify you if there are any delays or issues with your shipment.

I still haven't received my order, what should I do?

We recommend waiting between 1 and 7 days for your order to be delivered.
You can also track your package using the link provided in the shipping confirmation email and check its status.
If the estimated delivery date has passed and you haven’t received your order, or if there’s an issue with the carrier’s tracking, please don’t hesitate to contact our Consumer Service team — we’ll investigate the matter as soon as possible.

Can I modify my shipping address after I have placed an order?

If your order has already been shipped and you wish to change the delivery address, we recommend contacting our carrier directly to check whether the request can be accepted.
Please note that we cannot guarantee the courier will approve the change, as it depends on the delivery area and the carrier’s availability.

I received my order but I have an issue with the products, what should I do?

If you have any issue or inconvenience with your order, please contact our Customer Service team, specifying your order number, the email address used for the purchase, and a description of the issue. Our team will review your case and provide you with the best possible solution.